Refund & Return Policy
At Qwermt, operated by JUNGLE SUNNY TRADING LIMITED, we want customers to have a clear and straightforward return process.
1. 30-Day Return Period
You may request a return within 30 days after receiving your order.
Returned products must generally be:
- Unworn
- Unwashed
- Unused
- In their original condition
- With original tags attached
- Accompanied by valid order information
2. Return Request
Before returning a product, contact:
Please provide your:
- Order number
- Product name
- Reason for return
- Photos where the item is defective, damaged, or incorrect
Do not send products directly to our registered business address unless our customer service team specifically instructs you to do so.
3. Damaged or Incorrect Products
If you receive a defective, damaged, or incorrect item, please contact us promptly.
After verification, we may provide an appropriate remedy such as a replacement or refund.
4. Non-Returnable Products
Products may not qualify for return if they have been:
- Worn
- Washed
- Altered
- Damaged after delivery
- Returned without required tags
Items clearly identified as final sale or non-returnable may also be excluded, subject to applicable consumer law.
5. Return Shipping
For returns due to customer preference, incorrect size selection, or change of mind, the customer is generally responsible for return shipping costs.
If the return is caused by a verified damaged, defective, or incorrect product supplied by us, we will provide an appropriate return solution.
6. Refund Processing
Once the returned item is received and inspected, we will notify you of the return decision.
Approved refunds will be issued to the original payment method.
Bank or payment provider processing times may vary.
7. Exchanges
Exchange availability depends on stock.
In some cases, customers may be asked to return the original item and place a new order.
8. Cancellation
Please contact us as soon as possible if you need to cancel an order.
Orders that have already been processed or shipped may no longer be eligible for cancellation.
Contact
Email: serviceqwermt@outlook.com
Phone: +886 8738 1266