Return & Refund Policy

1. Return Eligibility

We accept returns within 30 days from the date of delivery.

To be eligible for a return: ‑ The item must be unused, unworn, and in the same condition as received ‑ The item must be in its original packaging ‑ Proof of purchase (order number or receipt) is required

2. Non‑Returnable Items

The following items are not eligible for return: ‑ Gift cards ‑ Personalized or customized items ‑ Final sale or clearance items ‑ Items marked as non‑returnable

3. Return Process

To initiate a return, please contact us at:servicebenvoa@outiook.com

Please include: ‑ Order number ‑ Reason for return ‑ Photos (if item is defective or damaged)

4. Return Shipping

‑ Customers are responsible for return shipping costs unless the item is defective or incorrect ‑ Original shipping fees are non‑refundable ‑ We recommend using a trackable shipping service